FAQ

Shipping & Return Information 

 

DOUBLE CHECK BEFORE CHECKING OUT :) 

  • Please double check the items in your cart, address, and email before checkout
  • If you enter your address or the address you want to send the item to incorrectly I am not responsible for replacing that item :( so please double check! 
  • If you purchase the incorrect item (such as the wrong color or style) I will not be able to replace or correct this issue after the item has been sent, many items are 1 of 1 and may be sold out before we can fix the issue 

 

TRACKING

  • All items will be sent with a tracking number 
  • Items will ship within 1-3 days after placing your order (please be aware that government holidays and COVID restrictions may slow down delivery and scanning time) 
    • Ex. If you place your order Saturday night and there is a government holiday on Monday I will likely send the item off on Tuesday 
  • If you item is stuck in "pre-shipment" it may still be delivered, but has not been scanned, please check in with USPS or file a claim using your tracking number 
  • If you item shows as "Delivered" please wait at least 1-2 business days after that notification before contacting the Post Office, many times packages are incorrectly scanned, but will still arrive 
  • You should receive an AUTOMATIC email or text notification from Shopify sharing your confirmation and tracking number - if you did not receive this you may have entered your email or phone number incorrectly OR it is in spam. You can email or DM me directly and I would be happy to resend the email or provide you the information! 
  • Items damaged or lost during the shipping process are not my responsibility - you can file a claim with your local Post Office or shipping carrier  

 

RETURNS & REFUNDS 

  • Please do not ask for returns, each item is unique and for sanitary reasons can not be resold, all sales are final